Terms & Conditions

1. All applicable taxes will be charged extra as per prevailing government regulations.

2. Customer shall provide necessary facilities and support for any on-site activities.

3. Travel, accommodation, and related expenses for on-site visits shall be borne by the Customer.

4. SaaS subscription fees shall be payable annually in advance.

5. The minimum SaaS subscription period shall be three (3) years. Early termination will require payment of the remaining contract value.

6. The proposal is based on a single-phase implementation and a single Go-Live.

7. Any change in scope, requirements, or specifications may impact project timelines and commercials.

8. This proposal shall remain valid for 10 days from the date of issuance.

9. All plans include 1 GB storage per user. Additional storage usage and record limits beyond the allocated capacity may attract extra charges.

10. Additional support, customization, consultancy, training, or development services outside the agreed scope will be charged separately.

11. Subscription charges are subject to a 10% annual increase upon renewal.

12. Customer shall not directly or indirectly hire, engage, or solicit Nippon Data employees, consultants, or contractors during the project term and for five (5) years thereafter.

13. All APIs, licenses, credentials, and third-party services required for integrations shall be provided by the Customer.

14. Delays in approvals, inputs, data sharing, or responses from the Customer may result in revised project timelines.

15. Any changes requested after requirement sign-off shall be treated as a Change Request (CR) and charged separately.

16. Standard support is available during business hours (Monday to Friday, 9:30 AM to 6:30 PM IST). Support outside business hours may be chargeable.

17. Nippon Data shall not be liable for delays or disruptions caused by third-party services, internet outages, or force majeure events.

18. Acceptance of the proposal, purchase order, subscription confirmation, or payment shall constitute acceptance of these Terms & Conditions.